Essential headlines, new reports, and best practices from insideARM.com. Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Signals Increased Scrutiny of Credit Card Industry Interest Rates

In a recent blog post, the CFPB reported on research into various factors considered significant in explaining current credit card interest rates.  The CFPB reported that over 175 million Americans have at least one credit card, half of which carry a balance that continues to accrue increasingly high interest rates.  In an era that has seen the Federal Reserve Bank aggressively raise interest rates to combat inflation, Americans’ increasing reliance upon credit cards to cover every day expenses has sparked renewed interest in the practices of the credit card industry with respect to interest rates and fees charged.

Read the Whole Story »


Case Study: How One Agency Increased Right-Party Contacts by 60%

New from Neustar: See the numbers behind one agency's improved manual dialing productivity (70% improvement) and right-party contacts (60% improvement). Find out how agencies can increase productivity and revenue, while maintaining strict TCPA compliance. 


Get the full case study here.

ADVERTISEMENT
Advertisement

insideARM is grateful to our 2022 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital TransUnion Provana

Phillips & Cohen Associates Announces Hiring Janneen Jackson, VP Business Development, to Introduce The Debt Settlement Registry to the Industry.

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd. (PCA), the global leader in deceased account management and debt settlement servicing, with clients in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Spain, and Germany, welcomes Janneen Jackson to lead the latest of PCA’s technology launches, The Debt Settlement Registry (powered by SettleNOW).

Read the Whole Story »


Unifund Legal Partners to Educate LIFT Consumers

CINCINNATI, OH -- Members of Unifund’s Legal Department recently partnered with LIFT D.C. in providing an education series for consumers on improving consumers’ financial health.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Mike Colby Joins DRN Sales Team

FORT WORTH, TX - DRN is honored to announce that receivables management veteran Mike Colby has joined the team to take on the role of Outside Sales, with his primary focus on marketing a cutting-edge skip tracing product designed specifically to enhance legal strategy in the accounts receivable management industry.

Read the Whole Story »


Banking Groups Challenge CFPB’s RFI on Customer Service

Banking trade groups are challenging a request for information (RFI) issued by the Consumer Financial Protection Bureau (CFPB) regarding customer service at large financial institutions. In a joint letter dated August 22, the Bank Policy Institute, Consumer Bankers Association, and the American Bankers Association objected to the CFPB’s insinuation that big banks are providing a sub-par customer experience and challenged the CFPB’s authority to regulate customer service.

Read the Whole Story »


Trisha Asgeirsson Joins Women in Consumer Finance to Drive Growth and Provide Mentorship

POTOMAC, Md. -- Women in Consumer Finance is delighted to share that, effective immediately, Trisha Asgeirsson will join us as co-Chair and Advisor to help shape and drive growth plans as well as provide mentorship for our group of outstanding women.

Read the Whole Story »


ADVERTISEMENT
Advertisement

Complete Guide to Risk and Gap Assessments - Part 4: Turning your Risk and Gap Review into Action

22 September 2022 at 02:00 p.m.

Performing a risk and gap assessment is great, but if you don’t do anything with your results, your organization will continue to have legal and regulatory exposure. So, what should you do when your risk/gap assessment is complete? How do you shore up the gaps and minimize risk without adding additional staff? In this how-to-webinar, we’ll cover how to use your current resources to effectively turn your gap assessment into action to minimize the risk for your organization.  We’ll also answer any questions you might have too!

Event Details »