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New York District Court Approves Class Action in FDCPA Case Alleging Improper Debt Assignment Notification

On August 18, a judge in the U.S. District Court for the Western District of New York granted the plaintiff’s motion for class certification for alleged violations of the Fair Debt Collections Practices Act (FDCPA) relating to an allegedly improper debt assignment notification.

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Give consumers what they want. 

88% of consumers expect self-service options from financial services companies. Collections agencies are no exception. Voice AI lets consumers take care of their delinquent accounts any time, anywhere, and without any human interaction. Plus, it reduces the cost-to-collect for agencies, and it majorly boosts account penetration. 


Learn how to integrate voice AI technology into your collections strategy now. Download the whitepaper now.
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Industry Veteran Gregory Straub Joins Pollack & Rosen, P.A.

MIAMI, FL – The law firm of Pollack & Rosen, P.A., is proud to announce that Gregory Straub has joined the firm as Executive Vice President.

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CFPB Agrees to Settlement with Credit Repair Companies for $2.7 Billion And Ten-Year Industry Ban

The CFPB filed a proposed stipulated judgment and order—which will take effect if approved by the federal district court—including $2.66 billion for consumer redress and $64 million in civil penalties. The companies neither admitted nor denied the CFPB's factual allegations, but they agreed to the settlement and stipulated to the entry of an order that will ban them from engaging in any activities relating to the telemarketing of credit repair services for ten years.

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Statement a Company Used an “Autodialer” Not Sufficient To Win TCPA Suit Appellate Court Holds

In Guthrie v. PHH Mortgage, Case No. 22-1248 (4th Cir. Aug. 18, 2023) an Appellate court concluded that the mere fact a business’ call center agent told a consumer an “autodialer” was used to make a call was not sufficient to win a TCPA case.

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Ninth Circuit Confirms Discrete Actions in Debt Collection Litigation can Trigger FDCPA One-Year Statute of Limitations

A panel of the U.S. Court of Appeals for the Ninth Circuit recently held that because of the timing of a filing in a collection action against a student loan borrower, his claim that debt collectors violated the Fair Debt Collection Practices Act (FDCPA) was not time-barred, reversing the lower court’s dismissal.

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VeriFacts Supports Local Businesses & Baseball, Raises Funds for Military Care Packages

STERLING, Ill. -- VeriFacts, a leading data provider for the financial services industry, showed their support for their local Sauk Valley, Illinois community as well as active duty military this July. The team distributed Minor League Baseball tickets to the community at no cost to attend a baseball game themed around local Sauk Valley area businesses, thereby supporting local baseball and local businesses at once. The event was a hit, providing not just support for the community but also a team-building outing for VeriFacts employees and their families.

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Streamline Your Collections Process Using Voice AI

12 September 2023 at 02:00 p.m.

Voice AI used to set collections agencies apart from their competition. Soon, it will be table stakes. If your organization isn’t exploring adding Voice AI to your strategy, you’ll be left behind. 

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