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CRC Suggests California DFPI Amend its Data Retention and Other Proposed Regulations

In July 2022, the California Department of Financial Institutions (DFPI) published proposed regulations that would impact licensing, reporting, and record retention. On August 29, 2022, the Consumer Relations Consortium (CRC) submitted comments to the DFPI to address the proposal's conflicts with other California laws, confusing definitions, and unreasonably burdensome requirements.

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Five Ways Lenders Can Use Technology To Recover More

For many lenders, the collections litigation process is something of a black box: legal counsel receives pertinent files, and eventually recovered funds are received. That is all changing as lenders are now challenged with a harrowing mixture of recovery inefficiencies and increased regulation. In this new guide from Oliver, you'll learn five powerful ways your organization can use technology to make collections litigation more efficient and substantially increase recoveries, all while reducing your compliance risk. 


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Convoke Launches New Freeform Product

ARLINGTON, Va. – September 7, 2022 – Convoke, a leader in SaaS solutions for the debt collection market, is pleased to announce the launch of a new product: Freeform - a secure and auditable file-sharing tool built for collaboration between credit issuers and third parties.

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TrueML Names Steve Carlson as President, Plans to Accelerate Software Development

LENEXA, Kan. -- One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that revolutionize the debt collection process, today announced that Steve Carlson will join the company as president. He joins as TrueML readies to accelerate its growth, with plans to expand its industry leading software solution, doubling run rate to reach more consumers with a digital first experience.

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Credit Eco to Go: Fairness as a Service [Podcast]

Ensuring fairness at all levels in financial services is the new norm. But how do you do it and how do you know when it is achieved? Kareem Saleh, CEO and Founder of FairPlay AI stops by #CreditEcoToGo to talk about his platform and new AI fairness methodologies, which do a better job in assessing risk, while at the same time expanding opportunities for credit access.

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Joseph Partain Joins Healthcare Revenue Cycle Leader Wakefield & Associates to Deliver Attorney-Driven Complex Claims Resolution

AURORA, Colo. -- Wakefield & Associates, one of the largest healthcare revenue cycle solutions companies in the nation, announced today that industry veteran Joseph Partain has joined the  organization in an executive role to provide attorney-driven complex claims solutions to healthcare providers nationwide.

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CFPB Signals Increased Scrutiny of Credit Card Industry Interest Rates

In a recent blog post, the CFPB reported on research into various factors considered significant in explaining current credit card interest rates.  The CFPB reported that over 175 million Americans have at least one credit card, half of which carry a balance that continues to accrue increasingly high interest rates.  In an era that has seen the Federal Reserve Bank aggressively raise interest rates to combat inflation, Americans’ increasing reliance upon credit cards to cover every day expenses has sparked renewed interest in the practices of the credit card industry with respect to interest rates and fees charged.

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Overcoming Communication Barriers to Reach Your Accounts

14 September 2022 at 02:00 p.m.

In the seven-in-seven Regulation F era, every call counts. Transformation is needed in collection practices to become more precise on how to reach consumers – and precision does not mean making just one call a day.

What if you knew who to contact; what number to use and the best time to connect with consumers?  Phone Behavior Intelligence enables organizations to plan their outreach campaigns to connect with their customers by identifying the most active numbers to call and better align with the timeframes when individual consumers are using their phones.

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