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![Text Charting the Course and Steering Toward Success: The Collections Industry in 2022 Prepared by Aite Novartica November 2022 [Image by creator from ]](https://www.insidearm.com/media/images/TU_Aite_Survey_cover.max-150x150.png)
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Charting the Course and Steering Toward Success: The Collections Industry in 2022
In this new, in-depth market report from TransUnion, prepared in collaboration with research firm Aite-Novarica Group, you'll find insights into the trends, challenges and innovations reshaping third-party collections. Learn more about what’s currently going on in the industry, where we go from here — and how you can best position your organization for the future.
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![Graphic cover with text 2022 Understanding the Modern Consumer Survey Results with TCN logo and graphic of laptop, stars, clouds, email symbol. [Image by creator from ]](https://www.insidearm.com/media/images/TCN_Survey_WP_cover_10-22.max-150x150.png)
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Survey Report: Explore and Understand the Modern Consumer’s Expectations
In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business.
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![Graphic of video title Working Smarter Not Harder - Reduce Effort, Uphold Compliance, and Increase Revenue [Image by creator from ]](https://www.insidearm.com/media/images/Intelitech_WPVideo_Cover.max-150x150.png)
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How Credit Service Company Used Business Intelligence to Increase Revenue without Increasing Effort
In this new 5-minute video case study from Intelitech Group, find out how Credit Service Company was able to reduce effort, uphold compliance, and increase revenue by incorporating collection analytics and improved account scoring into their workflow.
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![Allsec Technologies Whitepaper cover Empathy: The Soul of the Modern Debt Collection Process with a photo of a man and woman shaking hands [Image by creator from ]](https://www.insidearm.com/media/images/Atlanticus_Portrait_Cover.max-150x150.png)
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How an Empathy-First Strategy Can Improve Your KPIs
In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.
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![Insight Guide titled 10 Steps to Drive More Profitable Collections Operations [Image by creator from ]](https://www.insidearm.com/media/images/TransUnion_11-22_Insight_Guide_cover.max-150x150.png)
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10 Steps to Drive More Profitable Collections Operations
To get your organization operating at optimal performance, you need a course of action. TransUnion experts have compiled their decades of experience in the collections industry to make it easy on you. In this new guide you'll learn 10 critical steps to implementing a data-driven recovery strategy that will positively affect your entire collections operation.
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