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Explore and Understand the Modern Consumer’s Expectations
In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business.
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Case Study: How Credit Service Company Used Business Intelligence to Increase Revenue without Increasing Effort
In this new 5-minute video case study from Intelitech Group, find out how Credit Service Company was able to reduce effort, uphold compliance, and increase revenue by incorporating collection analytics and improved account scoring into their workflow.
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How an Empathy-First Strategy Can Improve Your KPIs
In this new whitepaper from Allsec Technologies, find out how a leading credit card issuer implemented an empathy-driven, ROI-boosting collection strategy through segmentation analytics, which helped them minimize friction, and reduce accounts on the ‘Do Not Call’ list, customer delinquencies, and roll rates.
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A digital debt collection future: Maximizing collections and staying compliant
In this new whitepaper from Experian, find out why expanding your digital and automation strategy is the only way forward, and how Experian’s data, tools and services can help you develop an optimized collections strategy through each phase of the collections lifecycle.
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Why SMS, Email, and Letters Should be the Cornerstone of Your Post-Regulation F Strategy
In this new whitepaper from Nordis Technologies, find out why collectors should focus on print and digital communications as key pillars of a post-Reg F strategy. Plus, learn how new, cloud-based, omnichannel tools for SMS, email, and letters can help collectors respond quickly to clients, be much more responsive to compliance needs, and improve consumer contact rates.
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How MRS Leveraged Phone Behavior Insights to Increase Contact Rates in the 7-in-7 Era
In this short, stat-rich case study, find out how MRS BPO used Neustar's Phone Behavior Intelligence (PBI) to optimize their call strategy, reallocate staff to less successful efforts, and increase contact rates 15% in the first month.
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Credit Industry Snapshot (Updated Report)
The Credit Industry Snapshot report by TransUnion summarizes key credit metrics for the four major loan categories: credit card, auto finance, mortgage and unsecured personal loans and provides lenders with additional insights on consumer credit trends to help guide their business strategies.
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