ARM Tech Trends: Addressing Common Customer Queries

In this new eBook, Finvi answers the most common questions they hear from customers and provides insight into the current tech trends in the ARM industry. Armed with these answers, ARM executives and leaders can apply them to the specific issues facing their organizations today and position themselves for success in the future.

Predictive, Collaborative, and Intelligent Contact Data

A precision data strategy can help your organization overcome consumer contact challenges using data you already have on hand. Watch this 60-minute webinar to gain insight into real results seen by organizations utilizing phone and email intelligence. The panelists discuss:

• The evolution of digital collections
• How phone and email intelligence can help your organization
• What's on the regulatory horizon
• How you can find out the quality of your data and use it to your advantage

The New Reality of Collections Staffing

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.

How AI-powered Multichannel Outreach Is Transforming the Collections Industry

As delinquencies and charge-offs rise, offering consumers the option to communicate via their preferred channels - voice, email, chat, and text - is crucial. Implementing an AI-powered Multichannel approach can help. In this new white paper from Skit.ai, you'll learn:

• What industry leaders who have been using Conversational AI are saying
• What the latest regulatory updates mean for Conversational AI users
• How AI can help you reduce delinquencies and charge-offs and collect faster
• The benefits of adopting AI now vs. Later