A New Kind of Collections Strategy: Empowering Lenders Amid a Shifting Economic Landscape

Collecting debt in today’s economic environment means meeting your borrowers where they are by preventing charge-offs, enhancing customer satisfaction, and driving long-term retention. In this white paper from January, learn how data empowers lenders to do all of that and more.

Open the Door to SMS Communication for Debt Collection

Texting is a critical part of an effective debt collection strategy, but even after the green light from Reg F, carriers and aggregators are making it tough. Without some guidance, it could seem impossible to get your text messages delivered. In this video, presented by TCN, you’ll learn how to clear the hurdles presented by cell phone carriers and get your text messages delivered.

Voice AI Transformation in Debt Collections: Insights from Early Adopters

Skit.ai's Voicebots dial thousands of collection calls within minutes and achieve 100% account penetration. Learn how collection agencies such as Creditor's Discount and Audit Company (CDA) and American Finance L.L.C. benefited from this AI solution in their collections approach.

The State of Customer Outreach: Top Ten Findings for Collections

The first step to a good customer experience? Getting in contact with the right customer. It’s increasingly difficult to make a right-party contact in collections. That’s why collectors are engaging with technology vendors for solutions that leverage phone behavior intelligence and insights to help them reach the right customers on the first try. This whitepaper, presented by TransUnion, breaks down the tools and technologies collectors are using to reach the right person at the right time.