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Convenience fees are a compliance nightmare. States do not agree on when an agency can add them to payments, and many credit card companies have rules that run counter to what is allowed.
This CPF Benchmark report gives readers an idea of the practices of other agencies and organizations within the debt industry.
This report looks at:
Updated: April 2017
Get this, as well as policies, procedures, checklists, and peer connections by joining insideARM's Research Assistant. Subscriptions start at $50 a month, but the value is incalculable.