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Price: $189
Download a Complementary Sample of this Product
The people that you hire for your call center are the first interactions most consumers will have with your agency. They are the stewards of your company’s philosophy, and, in a way, are in charge of your reputation. They have more touch points than anyone else in your organization – and this can put your company and your clients at risk.
You're not hiring QUANTITY. You're hiring QUALITY.
Our Operations Guide: Hiring lays out the proven schemes used by collection professionals in finding, interviewing, hiring, and keeping top collector talent.
This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!
Product: PDF Download, including link to webinar video and Certificate of Completion
Author: insideARM.com with John Burke and Wally Steele
Length: 21 pages