Operations Guide: Hiring

The people that you hire for your call center are the first interactions most consumers will have with your agency. They are the stewards of your company’s philosophy, and, in a way, are in charge of your reputation. They have more touch points than anyone else in your organization – and this can put your company and your clients at risk.

You're not hiring QUANTITY. You're hiring QUALITY.

Our Operations Guide: Hiring lays out the proven schemes used by collection professionals in finding, interviewing, hiring, and keeping top collector talent.

You'll Learn:

• What makes a good hire (and what makes a bad hire)
  
• When and how to recruit seasoned debt collectors and collection "rookies"
  
• How to avoid losing a great new employee
  

This operations guide looks at: 

• The best people to have in the room when you are conducting interviews with potential employees
  
• Interview questions every hiring manager should be asking
  
• The care and feeding of a new employee
  

This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

Product: PDF Download, including link to webinar video and Certificate of Completion

Author: insideARM.com with John Burke and Wally Steele

Length: 21 pages