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Download a Complementary Sample of this Product

One of the many ways that technology is changing and challenging our business is through the use of electronic payments. What do you need to know about the rules and guidelines governing the use of electronic payments?

Firms need consider the differences between various kinds of electronic payments and how to avoid collection errors that can cost you real money. There are some practical ideas you can implement that will help you improve your electronic payment compliance, and, over time, limit your company’s regulatory exposure and reduce the overall cost of litigation.

This reference guide distills the information presented in our webinar. It comes complete with a link to the full recording of the webinar – great for use for all-staff trainings and quarterly in-services – as well as the slide deck and full transcript of the webinar. This guide doesn’t just walk through what agencies should and should not be doing, going forward – it contains the full Q&A from the webinar, too .

(This product is approved for DBA International Certification Credit.)

Product: PDF Download, including link to webinar video, slide deck, and full transcript of the webinar

Pages: 58 pp

Published: March 2016

Table of Contents

  • Contributors
  • How to Use This Guide
  • Introduction: The Times They Are a-Changin’
  • Electronic Payments
  • EFTA and Regulation E
  • Sources of Authority
  • EFTA Requirements
  • E-Sign Act
  • NACHA and ACH Transactions
  • CFPB Requirements
  • Potential Civil Penalties
  • Q&A from the Webinar
  • Appendices
  • Webinar Slide Deck
  • Webinar Script


Rozanne Andersen, Ontario Systems: Rozanne serves as Ontario Systems’ Vice President of Business Development and Chief Compliance Officer. She is responsible for leading Ontario Systems’ corporate efforts and response to the Consumer Financial Protection Bureau’s launch of compliance examinations in the ARM industry.

John Bedard, Bedard Law Group, P.C.: John is the managing attorney of Bedard Law Group, P.C., located in Atlanta, Georgia. John represents creditors, asset buyers, and debt collectors, helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB investigations, and travels the country performing CFPB readiness assessments for the collection industry.