Are Robocalls and Fraudsters Ruining Your Brand? Seven Steps to Get Calls Answered and Restore Trust in the Phone


The outbound calling channel is a critical point of interaction with consumers, especially for collections agencies.

But with so many robocalls and spoofed calls, consumers don’t pick up the phone unless they’re certain they know who’s calling.

Neustar, a TransUnion company, has developed a seven-step journey to help you achieve higher call answer rates, increase operational efficiency, and restore confidence with consumers:

  1. Centralization: Prove your caller identity
  2. Contact: Achieve higher right-party contact rates
  3. Consistency: Display names and numbers accurately
  4. Connection: Make sure calls are accurately assessed as legitimate
  5. Certainty: Protect your brand from abuse by spoofers
  6. Certification: Make sure your calls get answered
  7. Context: Enhance the mobile call display and give customers a reason to pick up the phone

Download the eBook to learn more about the steps you need to take to get your organization’s calls answered.