Research and Markets: The Essential 2009 Credit & Collection Practices Report is Now Available

DUBLIN — Research and Markets (http://www.researchandmarkets.com/research/cfade7/credit_collectio) has announced the addition of the "Credit & Collection Practices 2009" report to their offering.

This report will deliver the results of research on credit and collection practices and technologies. This is the second annual study of collection practices conducted by the Ascent Group.

The Ascent Group benchmarked credit & collection practices to uncover the most effective techniques and strategies for improving collection performance and reducing uncollectibles. The publisher has researched customer service organizations across the U.S. to provide a thorough overview of best practices in credit and collections.

This report explores how companies are balancing the cost of collection to reduce uncollectibles and improve the bottom line. It also examines the technologies that have retooled credit and collection processes for maximum effectiveness and efficiency. Finally, it looks at how companies have established credit policies to support collection efforts.

This report will also profile participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, the report will provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by the participants. Finally, the report explores the successes achieved.

Key Topics Covered:

List of Report Analysis & Graph Exhibits

• Credit & Collection Findings & Trends
• Recommendations for Improvement
• Innovative or Winning Strategies
• List of Participants
• Industries represented
• % Net Retail Write-Offs
• 30, 60, 90 day Arrears
• Days of Revenue Outstanding
• Cost per Collection Action
• Collection Action Timetable
• Techniques for Collection Notification
• % Revenue Collected by Channel
• Fees Charged
• Credit Deposit Practices
• Deposit Requirement
• Use of Dedicated Collection Agents
• Use of Blended Collection Agents
• Outsourcing Usage
• Outside Agency Practices
• Field Enforcement Practices
• Criteria for Granting Extensions
• Winter Moratorium or Regulatory Restrictions
• Reporting Derogatories to Agencies
• Matching Debt to New Customers
• Use of Credit Screening Technologies
• Priorities for Collection Treatment
• Revenue Collection System Vendors
• Technologies In Place
• Techologies Under Consideration
• Organizational Characteristics: Years of Collection Experience
• Organizational Characteristics: Percent Annual Turnover
• Average frontline hourly wage rate
• Incentives or Reward Structure

  
For more information visit http://www.researchandmarkets.com/research/cfade7/credit_collectio