Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Federal Court Agrees with Debt Collectors; Holds Two Hunstein Copycat Plaintiffs Have Standing in Federal Court

7 October 2021

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Think Differently: How Consumer Preference Will Shape the Future of Collections

22 September 2021

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Crushing Victory: Court finds Aspect/ALM Not an ATDS– Rejects “Capacity” Argument (But There’s a Big “FN7” Wrinkle Here)

16 September 2021

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Think Differently: Is Debt the Greatest Innovation of all Time?

15 September 2021

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7th Cir. Holds FDCPA ‘Debt Validation Notice’ and ‘Caller Identification’ Issues Not Enough for Standing

14 September 2021

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Think Differently: Don’t Overlook Inbound Calling

9 September 2021

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D.C. Emergency and Temporary Legislation Limiting Collection Activities to Take Effect September 23, 2021

8 September 2021

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Credit Eco To Go: Adhering to the Price of Admission

7 September 2021

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The Wins Keep Coming! Another Court Finds Calling From Curated List of Numbers is Not R&SNG

2 September 2021

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ICYMI: CFPB Takes Action Against Fair Collections & Outsourcing for Misrepresentation and Failing to Investigate ID Theft.

31 August 2021

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10th Circuit Says Single Phone Call is Sufficient for Standing, Blasts Defense Counsel for Presenting Bona Fide Error Defense Without Procedures.

26 August 2021

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6th Cir. Holds Mere Confusion Does Not Impart Article III Standing, Reverses FDCPA Ruling in Favor of Defendant

25 August 2021

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California DFPI Invites Comments for Debt Collection Licensing Act

25 August 2021

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CA DFPI Issues Draft Rules to Implement CCFPL Provisions on Complaint Handling, UDAAP Definition for Commercial Transactions

24 August 2021

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Does Your Collection Agency Name Violate Regulation F? [Podcast]

19 August 2021

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Utah District Court Finds Petition Clause Bars FDCPA Suit Brought Against Debt Buyer for Filing Collection Suit Without a License

18 August 2021

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Credit Eco to Go: Competing for the Attention of the Consumer

9 August 2021

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D.C. City Council Amends Emergency Debt Collection Bill

5 August 2021

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DCM Services Enhances DCMS ServiceLink with Chat Functionality and Quick Pay Feature

5 August 2021

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CFPB Finalizes Regulation F Implementation Date: What Your Organization Needs To Consider in Order To Be “Reg F Ready”

3 August 2021