ACS Renews and Expands BPO Contract With First Horizon Home Loan Corporation

Affiliated Computer Services, Inc., a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded a renewed and expanded business process outsourcing (BPO) contract with First Horizon Home Loan Corporation, one of the nation’s leading home financing companies. ACS and First Horizon launched their successful BPO partnership in 2002, with ACS providing document preparation, scanning, and indexing of mortgage loan files for the company. These services will continue under the terms of the renewed contract, and will expand in scope to now include mailroom services. The agreement solidifies ACS’ solid position as a top BPO services provider to the mortgage industry.

“ACS is a leader in mortgage document management and supports us with responsive and flexible services driven by efficient business processes,” said John Chmelko, SVP Business Technology, First Horizon. “The company is highly skilled at managing fluctuating mortgage loan volumes, as well as the staffing required to do the job, and they provide solid process management. This enables us to focus on our core business objectives and more fully pursue our strategic goals.”

ACS processes more than 4 million images per month on behalf of First Horizon, and will continue to provide services from First Horizon’s headquarters facility in Irving, Texas.

“ACS has distinguished itself as a standout performer in high-volume, large-scale document preparation and scanning, and we are extremely pleased with the success of our BPO partnership with First Horizon,” said Ann Vezina, Group President of ACS Commercial Solutions. “Our solutions lower our clients’ operating costs and allow them to concentrate on their core business, which translates into an improved ability to serve their customers and further their growth in the market.”