Payment America Partners with nTelagent to Help Identify Uncompensated Patient Accounts

Nashville, Tenn. receivables management firm Payment America Systems announced it has partnered with Franklin, Tenn.-based nTelagent, Inc. to offer healthcare provider clients an innovative healthcare revenue cycle solution.

"Until now, Payment America has focused on back-office receivables management, including current account management, extended business office, receivables staffing, and bad debt management and collections. But now we have a front-end solution to offer our healthcare clients, thanks to this new alliance with nTelagent," according to Payment America CEO Glenn Wellman. "Collecting the right kind of information on the front end is very important to us, because it often increases our clients’ up-front revenue from their receivable. The partnership with nTelagent will allow us to provide a front-end solution that increases client revenue while making back-office management more cost-effective for us."

The front-end solution will fit nicely with Payment America’s plan for aggressive growth in the next five years. "We have invested a lot of time and effort converting our business from a traditional collection agency to a complete revenue cycle management firm," said company chairman and industry veteran Elizabeth M. Trinkler. "Because every entity we work with has a unique clientele, their revenue solutions must be unique. We have added services that include receivables staffing personnel, extended business office solutions, current account and receivables management, and bad debt collection services. Our suite of services allows us to provide solutions that accelerate cash to our clients’ balance sheets and improve their net cash recovery from bad debt accounts."

"The nTelagent team is delighted to work with Payment America in order to provide healthcare organizations a truly unique solution to their specialized revenue cycle needs," said Earl T. Winter, nTelagent’s chairman and CEO. "Because healthcare has moved to a retail model, with individual patients taking on more and more financial responsibility for their care, healthcare organizations can no longer rely solely on back-office operations. Determining patients’ capacity to pay, their eligibility for financial assistance programs and charity care, and patient-responsible portions of the bill must start happening on the front end, as in the retail industry. The financial viability of our healthcare providers depends on it."

"As a result of the partnership, Payment America’s healthcare clients will be going one step further to ensure that patients’ rights are protected. Using available demographic information–not credit score data–that is integrated with a provider’s unique business rules, the front-end system guarantees the proper recovery strategies are applied based on each person’s capacity to pay," said Winter.

About Payment America Systems, Inc.
Payment America Systems, Inc., a Nashville, TN – based company with over 45 years of continuous market service, enables healthcare service providers and other businesses to improve revenue cycle processes, enhance overall cash flow, manage receivables and increase profitability by reducing bad debt and by utilizing other related products and services offerings.  For healthcare patients who must pay a portion of the bill (self-pay), such as co-pays, co-insurance and deductibles, Payment America is a leading provider of recovery services. As its name implies, Payment America Systems provides its clients multiple paths to secure payment for services.  These include: broad spectrum debt recovery, payment processing, ACH check recovery, debt purchasing and customized services.  The company is a pioneer in providing end-to-end business solutions that address the gamut of revenue cycle challenges facing businesses today. Contact Payment America Systems online at www.paymentamerica.com to learn more.