Aspect Software to Sponsor and Speak at VoiceCom 2007

Aspect Software Inc. announced today it will sponsor and present at the 2007 VoiceCom conference in Milan 16-17 May at AtaHotel Executive, Via Don Luigi Sturzo, 45.  For the last decade, VoiceCom has been the only event in Italy entirely devoted to the “front office” and the technologies that support it.

Marco Caporossi, regional manager of Italy & Greece for Aspect Software, will address attendees in a speech on 17 May at 10:30. His discussion will focus on what today’s consumers expect from their experiences with companies, how meeting or failing to meet these expectations can impact potential future business, and how a unified contact center solution can help companies balance consumer demands with the business’ strategy. Mr. Caporossi will also participate in a roundtable discussion on 16 May at 14:30 to discuss differing approaches to customer service and strategies for improving customer satisfaction.

“A single experience with a contact center can mean the difference between a loyal, lifetime customer and an unhappy one who chooses to take their business elsewhere,” said Caporossi. “Now is the time for companies of all sizes to recognize the impact their contact centers’ performance can have on the bottom line and take the steps necessary to deliver the experience consumers demand and deserve. VoiceCom is the ideal forum to discuss such a pressing issue with the industry leaders in Italy.”

On the show floor, visitors will have the chance to see demonstrations and obtain detailed information on Aspect Software products, including:

Aspect® EnsemblePro™, a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities.

Aspect® eWorkforce Management™, a contact center product that enables accurate planning, efficient management and optimal performance of multi-skilled, multichannel, multisite and outsourced staffing resources.
Aspect® Quality Management™, a product that provides call logging capabilities to record every customer interaction, helping contact centers improve performance, comply with regulations and meet and exceed business goals.

With customers in more than 50 countries worldwide, Aspect Software provides products and services to many of the world’s largest and most successful organisations’ customer contact centers. Aspect Italy offers local businesses – small, mid-size and large enterprises alike with contact centers ranging from 50 to 10,000 agents – the opportunity to transform the way they interact with their customers across all sectors including banking and finance, insurance, public administration, retail, hotel/entertainment and outsourcing.