LiveVox to Discuss the Impact of Cloud Contact Center Platforms on Student Loan Recoveries

LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara, will discuss the impacts of cloud contact center solutions on student loan recovery organizations at the National Council of Higher Education Loan Programs’ 2011 Knowledge Symposium at St Pete Beach, FL.

McNamara will join a group of operations and technology executives on a panel discussion at 3:15 PM, Wednesday, November 2. He will share advances in cloud contact center technology that increase efficiency and address consumer contact challenges.

LiveVox delivers a cloud contact center suite of predictive dialer, ACD, PBX, IVR and call recording, integrated onto the PCI-certified, multi-carrier Private VoIP Cloud.

What: Emerging Technologies and their Impact on Default Recoveries
Who: John McNamara, Chief Marketing Officer, LiveVox
When: 3:15 PM, Wednesday, November 2, 2011
Where: 2011 NCHELP Knowledge Symposium, Tradewinds Island Grand, St. Pete Beach, FL

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership. In 2011 John was named an ACA International Scholar and Fellow. John is currently Chairman of the ACA Affiliate Committee, Board Member for Collector Mentor and member of the ACA Technology Committee. John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.