Industry Expert Offers Webinar Focusing On Contact Center Challenges

Laramie, WY – Snowfly is proud to welcome guest presenter Ross Smith, Director of Windows Security Testing for Microsoft and author of “The Practical Guide to Defect Prevention." The free, one hour webinar is designed for the Operations, Training, Quality, and HR departments of contact centers and provides actionable information. It will be held Thursday, April 2nd at 2PM Eastern. Registration is at http://snowflyincentives.blogspot.com/ or www.Snowfly.com.

Ross and his team have spent several years developing and deploying “productivity games” to help improve the quality of Windows and to get work done. Their work was the subject of a recent case study by the London School of Business: Game On: Theory Y meets Generation Y.

The premise is simple: the appeal of games to the modern day employee is obvious – the “Gamer Generation”, raised with video games, has learned different lessons about what motivates, rewards, and inspires people. Now, overlay the percentage of somewhat to actively disengaged employees (as high as 60%, according to some) and there seems to be a perfect opportunity to design work as a game and re-engage employees and improve productivity.

About Snowfly
Snowfly is the leading provider of Internet based employee incentive and loyalty programs. Snowfly’s internet-based incentives system allows contact centers to harness the enormous motivational power of immediate positive reinforcement to focus employee behavior on company objectives. Customers include multiple Blue Cross/Blue Shield providers, Avis/Budget, Hyatt Hotels, financial institutions, utility companies, insurance companies, cable/satellite providers, various BPO companies (business process outsourcers), and collection agencies. Snowfly’s web site: www.Snowfly.com

For more information or to schedule an interview with Dr. Brooks Mitchell (founder and CEO of Snowfly), contact Robert Cowen at 248-324-1161 or email rcowen@snowfly.com.