Global collections firm trumpets local growth

Receivables Management Services is rapidly expanding their collection call center in Pueblo, CO, and the local press is taking note. The Pueblo Chieftain is featuring a story on RMS?s expansion in their Business section today.

RMS, a global collections firms based in Bethlehem, PA, is two years ahead of its hiring schedule at its Pueblo call center — with 300 current employees, and room to grow to 325.

“Pueblo has turned out to be a good location for us staffing wise,? said Bob Baertlein, head of the local office. ?It’s [been] a combination of business growth and the fact we were able to staff up here.?

Pueblo has begun to emerge as a call center hub after the opening of several other sites and the scheduled opening of a new 500-person call center for Cingular this fall.

RMS also has operations in Canada, Mexico, India and Hong Kong. The company maintains a business alliance with Dun & Bradstreet.