Executive Change: John Gonzales to Aspect Software

Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced the appointment of John R. Gonzales as the country manager for the Philippines. His appointment supports the aggressive global expansion strategy of Aspect, which focuses strongly on emerging markets in Asia.

In his new role at Aspect, Gonzales will lead its business programs in the Philippines, strengthening ties with regional channel partners, managing key product initiatives and driving overall sales. Gonzales has 16 years of IT experience and an extensive background in direct account and channel sales management.

"The Philippines is a fast-growing market for Aspect and holds a lot of potential for the contact center industry," said Pramod Ratwani, vice president, Asia Pacific and the Middle East, Aspect Software. "John is a well-respected and knowledgeable player in the industry and is sure to add great depth to our team in APAC. With his considerable sales and management experience, he will be an asset as we expand into the Philippines and continue to grow in the region."

Today Aspect has more than 60 partners in APAC and 170 globally. The company has been positioned in the Leaders quadrant in all three regions analyzed by Gartner Inc. for its 2006 Contact Center Infrastructure Magic Quadrant, which includes Asia Pacific, EMEA and North America. Aspect is also the recipient of the 2006 Asia Pacific Frost & Sullivan Award for Growth Strategy Leadership in the Contact Center Applications Market.

"Aspect Software is a leader in this industry with a solid global reputation for quality contact center product development, delivery and support," said Gonzales. "I’m eager to help companies here achieve their business objectives by using these innovative technologies. Aspect has a bright future in the Philippines."

Prior to joining Aspect, Gonzales held several senior management positions at multinational corporations including Oracle, Sun Microsystems, Teledata Philippines, Inc., and Corporate Information Solutions (CIS). He has a strong sales background in enterprise applications, technology platforms, systems integration, business consulting and technical support services. His experience spans a wide range of industries including contact centers, telecommunication, finance, manufacturing and distribution. He also holds a bachelor of science degree in computer science from AMA Computer College in the Philippines.

Aspect Software, Inc., founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), diallers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management, and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Westford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.