Convergys to Open New Facilities in Kentucky and Texas

Convergys Corporation, a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, announced today it will open new facilities in Kentucky and Texas as part of a plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the previously announced Albuquerque, New Mexico facility Convergys acquired in December.

• In the first quarter of 2007, Convergys expects to open a new contact center in Erlanger, Kentucky, in the Greater Cincinnati metropolitan area. That facility is expected to employ approximately 600 people.
• Convergys plans to open a contact center in Longview, Texas, in the second quarter of 2007 with approximately 550 employees.

Hiring for both management and staff positions for these two new Convergys facilities is underway and prospective employees should visit the Convergys Web site www.convergys.greatjob.net or call (888) 484-4473 for specific information.

Once operational, these new Convergys facilities will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" applications such as correspondence and processing. Vertical industries to be supported in the new operating sites range from telecommunications to healthcare and financial services.

"The Greater Cincinnati and Longview areas offer a motivated workforce of dedicated, well-educated, professionals and the infrastructure needed to deliver world-class customer care," said Clint Streit, executive vice president of Convergys’ Customer Care business. "We are pleased to be working with local firms in both metropolitan areas and have been able to locate excellent existing buildings for our use. This will enable the quick start-up times we need to meet the expanding needs of our domestic and international customer care clients."

These new contact centers will be closely integrated with Convergys "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, just as the company has in Canada, India, the Philippines, and Europe, and assures extensive redundancy in case of an emergency.

The new Convergys contact centers will be designed to international standards with work areas ergonomically designed for contact center work.