PR - Texas Collection Agency Publicized for Continuing Expansion

Talbott, Adams & Moore Inc., a collection agency based in Texas, is getting attention for their rapid expansion. The year is still new, but they are already the subject of a full length article in the San Antonio Business Journal that details their expanding business and plans for continuing growth. The agency is buying multimillion-dollar debt portfolios and looking at plans for a larger office space.

Last year, Talbott, Adams & Moore made several multimillion-dollar debt portfolio purchases. They have big plans for 2008, as well. Officials say they are planning to purchase more than $500 million worth of debt in 2008, according to the San Antonio Business Journal article.

The company also plans to open multiple satellite offices throughout the United States, according to co-owner and COO Phillip Spears. He told the San Antonio Business Journal that they plan to expand their customer service offerings and build a new facility to house their headquarters as well. The goal is to construct a 10,000-square-foot building to house their customer service side of their business. They are using an outbound and blended dialer software solution that allows them to take inbound calls while generating outbound calls.

In addition to expansion in the United States, Talbott, Adams & Moore plans to expand internationally. The firm is working towards opening an international office in South America, which would initially employ 25 people to start. They currently have an office in Montego Bay, Jamaica that employs more than 75 staff members.

As Talbott, Adams & Moore continues to grow, they would also like to keep changing the public’s perception about their industry. "We try to come across with more of a good Samaritan type of approach, which means you have to listen," said Spears. "You’ve got to be willing to work with people."

Talbott, Adams & Moore buys portfolios of bad debt from other companies, and they work to collect money from the bad debt in those portfolios.