Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
Filter by Location
Call Center Offshoring Bill Being Pushed by Two Senators
22 August 2012
Strong Growth Earns Account Control Technology a Spot on Inc. 5000 List
22 August 2012
Judge Throws Out FDCPA Lawsuit Over a Non-Voicemail
21 August 2012
Executive Change: Dan Parks to Gatestone as EVP, U.S. Operations
21 August 2012
Canadian Federal Government Looking to Hire Debt Collection Agency
21 August 2012
Mental Preparation for a Commercial Collection Call
21 August 2012
Major Papers Stomping on the ARM Industry Today
20 August 2012
Collection Agency NRA Group Named to Local Top 100 Private Companies List
20 August 2012
The Outsource Group Expands with Acquisition of XAM/MAX
20 August 2012
Bill Bartmann, Christian Science Columnist, Ponders Unironically Why Collection Agencies Are the Worst
17 August 2012
FTC, DOJ, CFPB Dogpile on Collection Agencies
17 August 2012
Executive Change: Convergent Hires Customer Contact Management Veteran as VP of Sales
17 August 2012
Executive Change: Karena Holt to Student Loan Collection Agency
17 August 2012
State Laws Prohibit Popular Debt Collection Tactics
16 August 2012
![[Image by creator BillionPhotos.com from AdobeStock]](/media/images/AdobeStock_letter-memo.max-80x80_7SR2vms.jpg)
An Open Letter to Rogue Debt Collectors and Bad Employees
16 August 2012
Executive Change: Jim Mahoney Joins Unifund as Managing Director of Recovery Decision Solutions
16 August 2012
Collection Agency Phillips & Cohen Ranked Among the Best Places to Work in Delaware
16 August 2012
6 Ways to Get the Right Kind of Attention for Your Collection Agency
15 August 2012
The Challenges of TCPA Compliance for Collection Agencies
15 August 2012
Debt Settlement and Collection Agencies: Complementary or At Odds?
15 August 2012
Copyright Auriemma Roundtables, Inc. All rights reserved.
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![[Image by creator from ]](/media/images/Skit_Banner_.max-80x80.jpg)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}