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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Portfolio Recovery Associates Seeks to Correct Perception of Tax Treatment

14 February 2012

PODCAST: Is it Illegal to Record Collection Calls?

14 February 2012

New York Times Critical of Hospital Collections

14 February 2012

Executive Change: Contract Callers Welcomes Industry Veteran Robin Segur

14 February 2012

Increase in National Mortgage Loan Delinquencies "Not Welcome News"

14 February 2012

American Profit Recovery Announces Charitable Giving Totals for Past Year 2011

14 February 2012

UK ARM Association Votes to Accept Law Firms as Members

13 February 2012

Debt Collectors are Discussed in Every Corner of the Internet

13 February 2012

Professional Placement Services Successfully Completes SSAE 16

10 February 2012

Recognize a Peer

10 February 2012

What You Can Do, Right Now, to Help the Collections Industry

9 February 2012

ARM Marketing: Content is King

9 February 2012

Executive Change: CU Recovery Forms Biz Dev Department, Names First Manager

8 February 2012

Collection Agency Americollect Honored by Local Chamber of Commerce

8 February 2012

What Motivates Call Center Professionals? Not What Management Thinks

8 February 2012

insideARM.com on Forbes: Mike Bevel on Dickens and Debt

7 February 2012

LexisNexis Launches New Advanced Scoring, Attributes, Data Analytics and Vendor Management Solutions for the ARM Industry

7 February 2012

Getting Ready for the DBA Conference

3 February 2012

Debt Collection Magic: Identity Theft or Wizardry?

3 February 2012

Foster an Environment for Positive Attitudes

3 February 2012

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