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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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FCC Being Urged to Reform TCPA on Numerous Fronts

13 August 2014

Join LiveVox Counsel and Audit Experts for TCPA/CFPB Chat

13 August 2014

Eye Opening TCPA Settlement Further Distorts Public View of Collection Professionals

1 August 2014

Capital One and Three ARM Firms Agree to $75 million TCPA Settlement

31 July 2014

2014 Data Shows Overall Rise in Debt Collection Lawsuits

29 July 2014

Debt Collectors Seemingly Split on the Question of Calling Cell Phones

24 July 2014

Present Capacity and Effective Consent: Two Parts of a Compelling TCPA Panel at ACA

23 July 2014

Debt Collector Opens Its Doors to ABC World News with Diane Sawyer

23 July 2014

TCPA Victory May Expand Scope of Vicarious Liability Claims

18 July 2014

Debt Collection Complaints and Lawsuits Fall Slightly in May 2014

17 July 2014

FCC Brief in TCPA Case Against Debt Collector Urges Narrow View on Cell Number Consent

9 July 2014

May Dip in Debt Collection Suits and Complaints Contrasts 2014 Data

3 July 2014

Another Federal Court Grants Express Consent to Collector in TCPA Case

3 July 2014

John McNamara Departs for the CFPB; Dusty Whitesell Rejoins LiveVox to Lead Marketing

1 July 2014

Court Sides with FCC on TCPA "Prior Consent" Cell Phone Case

30 June 2014

LiveVox Announces the "Four Clouds", A TCPA Risk Mitigation Suite

24 June 2014

Dials, Contacts, and the Difference: Collection Calls to Consumers

20 June 2014

FDCPA Lawsuits on Track for Third Straight Year of Declines

29 May 2014

Avoid the Three Biggest Threats Facing the Debt Industry

22 May 2014

Try This at Home: Maximizing Your Collector Performance

20 May 2014

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