The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.
insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.
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Webinar Shows How to Increase Collector Productivity While Mitigating Collector Risk
15 May 2014
Understanding the TCPA: Maximizing Consumer Outreach & Mitigating Risk
15 May 2014
ACA International Attends Democratic Attorneys General Policy Forum
13 May 2014
Take insideARM.com's 1-Minute Debt Collection Topic Survey
13 May 2014
ACA International Submits Additional Comments to FCC About TCPA Impact on Government Collections
6 May 2014
Disclosures Likely Necessary When Recording Cell Phone Calls to Consumers in California
17 April 2014
Interactive Intelligence to Host "Pitfalls of TCPA" Industry Web Event
17 April 2014
Phone Scammers May Presage Increase in Validation Notice Requests
14 April 2014
How to Maximize Collections with TCPA Compliance: Best Practices for Agencies and Creditors
11 April 2014
Ceannate Corp Submits Joint TCPA Comments to FCC with Student Loan Groups
8 April 2014
Expert Panel: Top 10 TCPA and CFPB Trends Impacting Contact Strategies
7 April 2014
Circuit Court Rules for Consumer in TCPA Express Consent Appeal
1 April 2014
ACA International Submits Additional Comments Regarding Its FCC Petition
24 March 2014
LiveVox Discusses Practical Approaches to Mitigate the Risk of Facing a TCPA Class Action Lawsuit at NCOR 2014
24 March 2014
Utilizing Artificial Intelligence to Ensure Right Party Contact
20 March 2014
The High Cost of Regulatory Compliance
17 March 2014
Understanding Compliance Obligations of Calling Cell Phones in Legal Collections
13 March 2014
ACA International Files Comments Supporting United Healthcare TCPA Petition
12 March 2014
FCC Seeks Comments on ACA International's Request for TCPA Clarity
26 February 2014
On the Rise: Debt Collection Complaints, TCPA and FCRA Lawsuits
26 February 2014
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