Now in its 13th year, the program was established by insideARM, the leading independent news and information provider for the Collections and Recovery industry, and is administered by Best Companies Group, which conducts over 60 local, national and industry “Best Places” programs each year.
This survey and award program was designed to identify, recognize and honor the best places of employment in the Collections and Call Center industry. Companies from across the U.S. entered the rigorous two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.
About the Program
Our program is administered by Best Companies Group, which conducts over 60 local, national and industry “Best Places” programs each year. insideARM was not involved in any way in the review of submissions or determination of awards.
Companies from across the U.S. take part in a rigorous two-part survey process to determine the Best Call Centers to Work For. The first part consists of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consists of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking.
Best Places to Work winners use their award as an important recruiting tool. Plus, winning sends a great message to clients and potential clients about the strength of your operations.
What’s more, whether you win or not, you can get an incredible resource at an incredibly affordable price (although there’s no obligation) – a report that tells you exactly where you need to improve. You’d pay thousands to do this on your own.
What Participants Have Said About The Program
F.H. Cann & Associates has been involved in and selected as one of the Best Places to Work in Collections for the past three years. Not only is this an excellent recruiting and marketing tool, but each time we are selected it boosts the morale and gives our company something to celebrate! As a growing company, it is important for us to monitor how we are doing as we expand. The employee feedback received from this survey is extremely beneficial. It identifies what we should maintain, what we can improve upon and what areas we need to focus on in the future. Because the survey is administered by an outside entity, employees feel free to be honest and upfront with their feedback while saving us valuable time. The employee demographic and benchmark reports enable us to see how we are doing compared to our competitors and evaluate our progress from year to year. We also utilize this data to respond to RFPs for potential new business. I would recommend this service to any organization that wants to improve employee engagement and identify ways to acquire a competitive edge in the industry.
Brown & Joseph has taken part in the Best Places to Work in Collections program for the past 6 years and was proudly named as one of the Best Places to Work in Collections for 3 of those years. We are proud of each time that we have achieved this honor as we have always valued our employees and take great pride in their hard work. Additionally, the positive responses we get from our current clients and prospects is far more than we ever anticipated. For the years that we did not achieve this honor, we looked at the feedback report and used it as a valuable tool to improve our company and processes in a way that motivates and inspires our employees. We look forward to entering again in 2014.
The survey has been a great tool for us. It was very helpful to see what the concerns we have from employees and make it comfortable for them to voice their opinions. The feedback from the report has given us pinpoints to build from to make changes for our employees to stay the BEST place to work in collections. Thank you,
The report was used by our management team during our 2012 Strategic Planning meeting. Having the data accumulated for us, really gave us a great opportunity to look at the report and see what we are doing well and what we could improve on. The statistical data gave a quality overview and the written feedback from employees helped us drill down even more and make changes for 2012. We were proud to win the Best Place to Work in Collections for the third year in a row and also very satisfied with the data we received from the survey.
Americollect knows that our employees love to come to work, but how do we tell our clients and those looking to become our clients that? The best way: someone else. InsideARM’s Best Place to Work in Collections did just that for us. It proved that people like coming to work at Americollect; and if they like their job, they will do better at it. This helped us to make additional sales and market to qualified candidates to come and be a part of our success.
We look forward to participating each year! Not only is this prestigious award helpful with sales and marketing, it is very useful in recruiting potential employees. But the best part about the process is the feedback provided, which is invaluable. We compare from year to year for improvement in areas where our staff mentioned even the smallest problem, and we hope it makes us a better company each year. For example, we have increased communications at company-wide meetings to make staff feel more involved in the overall success of our business. We have also implemented more leadership training programs to assist our managers. These are just a few of the improvements that have resulted from the “Best” program!
We love Best Places to Work because not only does it provide us valuable anonymous feedback from our team, it allows us to see where we rank among other collection agencies. Let’s face it – ours is not the easiest industry to recruit for, nor is it a popular job, so knowing we are doing all we can to make and keep American Profit Recovery a great place to work is key to our ownership and management team. I feel great pride each year when we hang our Best Places to Work award in our conference room. We get many comments from interviews and vendors who visit our offices, and many congratulations from our clients when they hear the news. We have participated and been ranked for three years now, and used the feedback we’ve received each year to make APR a little bit better of a place to work. We appreciate this program, the feedback it provides, and the acknowledgment of being one of the best.
General Service Bureau, Inc., has participated and won Best Places to Work in Collections in 2008 and 2010. What we have found valuable in our participation is identifying opportunities to improve how we share information with our staff and employee engagement – and it’s very important to retention. We take full advantage of marketing ourselves as winners – not only to prospective clients but in our recruitment efforts. Any company can tell job candidates they are a great place to work: GSB has the proof to back it up.
We certainly can recommend the Best Places to Work in Collections program and will be participating again this year. The program has been an affirmation of what we are doing well at Receivable Recovery Partners, LLC. You may think you’re doing right by your staff, but until you have access to honest, objective feedback, you don’t know! Based on the results, we know we are providing the best environment for our staff, which directly influences their work. The Best Places to Work in Collections program has been a benefit to our sales team as well – who doesn’t want to work with the “best”? Now we are contacted to work with an organization instead of the other way around. It is nice to be recognized and held as an industry standard.