Peer Group Information

Send agenda items to research@insidearm.com

Recordings

Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

June Research Assistant Peer Call, Tuesday & Wednesday

many raised hands of different skin tones and arm lengths [Image by creator  from insideARM]

Register for July 1's Ask the Experts!

Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

May Research Assistant Peer Call, Tuesday & Wednesday May 2020

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Planning Ahead How to Handle Litigation Defense and Pre-Lit Claims During and After COVID-19

Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

Peer Call: 10 & 18 September 2019

Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

Peer Call: 13 August 2019

Screenshot of top half of formsite website homepage showing 4 sample forms that can be created using the software [Image by creator  from ]

Formsite Demonstration: Training and Compliance

 [Image by creator  from ]

FCC TCPA Reversal Webinar

 [Image by creator  from ]

Top 10 "Do Not Call" Challenges -- And How to Solve Them

 [Image by creator  from ]

Writing an Effective Complaint Response Letter

 [Image by creator  from ]

Anatomy of a Data Breach

 [Image by creator  from ]

Avoiding Overshadowing

 [Image by creator  from ]

Webinar: 501(r) and FDCPA [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: Conducting a Risk Assessment [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: Developing Policies and Procedures [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: Effective Vendor Oversight [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: Tracking Consent [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: Understanding the Pitfalls & Perils of Incentive Programs [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Webinar: An Insider's Guide to the CFPB's New Complaint Portal

 [Image by creator  from ]

Webinar: Board Training [Spring 2017 ARM-U Session]

 [Image by creator  from ]

Collection Agency Data Security: Policies & Procedures

 [Image by creator  from ]

Webinar: Collection Agency Data Security: Policies and Procedures

 [Image by creator  from ]

Video Course: 501r Policy & Procedure Workshop

 [Image by creator  from ]

Video Course: Bankruptcy 101 for the Debt Collection Industry

 [Image by creator  from ]

Video Course: Board of Director Training

 [Image by creator  from ]

Video Course: Conducting Internal Audits

 [Image by creator  from ]

Video Course: Credit Furnishing Issues

 [Image by creator  from ]

Video Course: Credit Reporting

 [Image by creator  from ]

Video Course: First Party Collections and Regulations

 [Image by creator  from ]

Video Course: State Licensing

 [Image by creator  from ]

Video Course: Vendor Oversight

 [Image by creator  from ]

Webinar: CFPB Summer Supervisory Highlights

Answered Member Questions

Ask a Research Question

typewriter with the words Act I on the paper in it [Image by creator gerasimov174 from Adobe Stock]

Member Question/Document Request: Collection Notices

a color image red blue purple of the covid 19 virus [Image by creator Fabian from Adobe Stock]

Member Question/Document Request: COVID-19-Specific Scripting

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Member Question: Payment Portals

 [Image by creator Leigh Prather from AdobeStock]

COVID-19 Questions, Answers, Resources

Photo of hourglass with sand all in the bottom [Image by creator Zerophoto from AdobeStock]

Member Question: Payment Extensions Due to COVID-19

Photo of stack of junk mail [Image by creator Witthaya from AdobeStock]

Member Question: Letters and Mail Delivery in a Pandemic

 [Image by creator atoss from AdobeStock]

Member Question: Labeling Client-Assessed Fees

Image of a man's arm punched through a yellow wall, giving a thumbs up [Image by creator WayhomeStudio from AdobeStock]

Member Question: Validation Notices As a First Party Agency

A wall of file drawers, one of them open, holding orange file folders [Image by creator Maxim_Kazmin from AdobeStock]

Member Question: Collection System Record Retention

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

Member Question: Rehab Medical Debt Credit Reporting

A blackboard with the word "TRAINING" in the middle, surrounded by a pink cloud with arrows pointing to words including teaching, skills, development, knowledge, coaching, workshop, and learn [Image by creator Rawpixel.com from AdobeStock]

Member Question: Training Organizations

Blue background with a series of 1s and 0s representing binary code with a red lock and the acronym CCPA [Image by creator martialred from Adobe Stock]

Member Question: CCPA Privacy Notices

Woman with flawless eyebrows in mask reading a cell phone [Image by creator Alexandr from Adobe Stock]

Member Question: Telephone Call Provider Blocking

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

Member Question: 4 Questions About Emailing Consumers

Photo of a stethoscope curled on top of a white keyboard and blue clipboard [Image by creator Witthaya from AdobeStock]

Member Question: Medical Collections and Secondary Placement

 [Image by creator Kenishirotie from AdobeStock]

Member Question: Does a Transaction Between Employer/Employee Fall Under FDCPA?

Photo of stack of junk mail [Image by creator Witthaya from AdobeStock]

Member Question: Five-Day Validation Notice When There's No Address

Image of a man's arm punched through a yellow wall, giving a thumbs up [Image by creator WayhomeStudio from AdobeStock]

Member Question: Best Practices in Validation Notices

 [Image by creator doucefleur from AdobeStock]

Member Question: Incoming Calls from Active Bankruptcies

 [Image by creator aerogondo from AdobeStock]

Member Question: Do You Allow Collectors to Use Aliases?

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Member Question: Licensing and Aliases

 [Image by creator CarstenReisinger from AdobeStock]

Member Question: Returned Check Fees in Maine

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Member Question: Can We License Our Company Under Our "d.b.a."?

Photo of hourglass with sand all in the bottom [Image by creator Zerophoto from AdobeStock]

Member Question: Credit Reporting on Out-of-Stat Accounts

 [Image by creator BillionPhotos.com from AdobeStock]

Member Question: English/Spanish Disclaimers on Letters

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

Member Question: Validation Periods

 [Image by creator BillionPhotos.com from AdobeStock]

Member Question: State Notification of Collection Letters

Image of businessman holding a clipboard and pen, signing a document [Image by creator yurolaitsalbert from AdobeStock]

Member Question: Registered Agent Services

Black and white typed page that says Power of Attorney in large letters at the top, held by a person with a pen [Image by creator AndreyPopov from AdobeStock]

Member Question: Power of Attorney Chart: Notarized? Witnessed?