Regulation F is scheduled to be implemented on November 30, 2021, and part of that implementation is gathering and using your customer’s contact preferences. While the CFPB doesn’t explicitly require communication in the customer’s preferred way, it’s likely we’re moving in that direction. Besides, contacting customers in a way they prefer should be good for your business, too. We’ll also discuss how and when we should gather preference from our customers, including language and frequency recommendations for the various channels through which customers can update their preferences.
Join industry experts Tim Collins (InDebted), Le'nore Caldwell (Spring Oaks Capital), Carrie Coker-Aivaliotis (LexisNexis), and Rich Stoltenborg (Resident Interface) as we discuss the basics of customer preference.
Plus, audience questions are welcome! So, come prepared to ask the experts your questions about customer preference.
Presented by iA Strategy & Tech, with generous support from LexisNexis Risk Solutions, TCN, and LiveVox.
This is part 1 of a 3 part series about customer preference.