How does your collection agency define a consumer "complaint"?

Published on:
22 January 2014 at 11:20 a.m. ET

Written by: Stephanie Levy –

http://www.insidearm.com/news/00000806-how-does-your-collection-agency-define-a-/

As your collection agency gears up to respond to consumer complaints, our new report To the Point: CFPB Collection Complaints can help you understand what the Consumer Financial Protection Bureau’s consumer complaint data means for the debt collection industry, and how the CFPB is pushing to decrease complaint numbers.

How does your collection agency define a consumer "complaint"?

Stephanie Levy

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