GENESEO, N.Y. – Coast Professional, Inc. (Coast) is excited to announce the promotion of Lisa Reese to Vice President of Compliance. Ms. Reese has more than 24 years of experience in a variety of aspects of collections including compliance, operations, and auditing, as well as a track record of achieving business growth while protecting consumer rights. She began her career at Coast in 2018 as Senior Director of Compliance, where she has provided leadership and support to teams of legal, quality assurance, training, and compliance employees.
Ms. Reese has spearheaded Coast’s compliance efforts on multiple new contract initiatives including large federal clients, contact centers, state and local governments, and court systems. Under Ms. Reese’s guidance, Coast was named a Training APEX Award (previously Training 100, formerly Training 125) winner by Training Magazine for three straight years (2020-2022).
In her new role as Vice President of Compliance, Ms. Reese will oversee all ongoing activities related to the development, implementation, maintenance of, and adherence to laws, regulations, and standards of conduct for data security and receivables management. She will be responsible for the general operation of Coast’s Legal/Regulatory, Quality Assurance, and Training/Education Departments and related activities to ensure legal, ethical, and proper conduct.
"Ms. Reese meets challenges head-on through business acumen, enthusiasm, creativity, dedication to her employees, and adherence to our company mission," said Michael Del Valle, Coast’s General Counsel and Chief Compliance Officer. "In her expanded role, her strengths will directly aid Coast’s Operating Board in developing strategic initiatives and company planning. Congratulations, Lisa, on this well-deserved achievement.”
Ms. Reese is a member of various business, industry, and civic organizations. She is certified as a Credit and Compliance Collection Officer® (CCCO) by ACA International and was a 2021 Bronze Stevie Award honoree in the “Female Executive of the Year- Business Products – 11 to 2,500 Employees” category. She has graduated from several Dale Carnegie training courses focusing on effective leadership, communication strategies, and building meaningful relationships.
About Coast Professional, Inc.:
Coast Professional, Inc. is a full-service accounts receivable management and contact center company dedicated to respectful and ethical communication with consumers. Coast provides essential call center services to hundreds of clients including federal, state, and county governments; higher education institutions; municipalities; and courts. Coast is an eight-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2021, was recognized for the sixth time as one of the “Best Places to Work In Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at www.coastprofessional.com.