Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?

25 July 2018

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17 July 2018

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4 June 2018

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21 March 2018

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26 February 2018

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25 September 2017

Long Arms of the CFPB Don’t Exclude Healthcare Providers

24 August 2017

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16 August 2017

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Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence

15 August 2017

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2 August 2017

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Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017

5 July 2017

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29 June 2017

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27 June 2017

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Offshore Collection Work May Soon Carry New Consequences

9 March 2017

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20 December 2016

Intrum Justitia and Lindorff to Combine, Making Europe's Largest Collector Even Larger

15 November 2016

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Empereon-Constar Announces Move To New Corporate Headquarters

1 November 2016

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ACI Partners With San Francisco-Based Start Up to Ensure Cell Phone Free Workplace

11 October 2016

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10 October 2016

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Why Debt Collectors Should Take Notice of IBM’s Acquisition of Promontory

3 October 2016