Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

See all Topics

Indian Call Center Seeks New Collections Partner

11 July 2016


Empereon-Constar Launches New Call Center of Excellence In Alvin, Texas, Adds 500 Jobs

13 June 2016

China’s Non-Performing Loans Revisited

6 June 2016

Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World's Leading Brands

2 June 2016

 [Image by creator  from ]

Call For Presentations: First Party Outsourcing Summit, October 17-19, 2016

7 April 2016

NCRI Launches ContactPoint360 to Offer First Party Collections, Customer Care, Retention, and Back Office Support

9 February 2016

Owner Resource Group Acquires GC Services

13 January 2016

KM2 Solutions receives Frost & Sullivan Customer Value Leadership Award

4 December 2015

Grand Opening of New Delta Service Center in Merrimack, NH

19 October 2015

Dun & Bradstreet Wins Summary Judgment in Putative TCPA Class Action Case

16 October 2015

Six Keys to Using Scorecards to Measure BPO and Contact Center Effectiveness

15 October 2015

insideARM Exclusive: An Interview With Richard deMayo

16 September 2015

Empereon-Constar Announces Plans To Open A Nearshore Call Center Facility In Baja

11 September 2015

Does the ARM Industry REALLY Need another Conference?

8 September 2015

NYDFS Amendments Take Effect Sept. 9, And New FAQs Released

1 September 2015

CBE Group Defeats Motion for Class Action Certification in TCPA Case

31 August 2015

LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities

28 August 2015

“Human Intervention” by Strip Club is Sufficient to Defeat a TCPA Claim

24 August 2015

Correction: The 1,517 Words That Have Guided First Party Outsourcing for 13 Years

10 August 2015

The 986 Words That Have Guided First Party Outsourcing for 15 Years

29 July 2015