Collection agencies faced major business challenges in 2020 due to consumer hardships and regulatory restrictions related to COVID-19. What will the ARM industry likely face in 2021, and what should you be doing now to prepare for the future?

During this hour-long panel discussion, you’ll get industry insiders’ perspectives on:

- ARM industry trends arising from the COVID-19 pandemic
- The impact of CFPB rule making and how compliance is changing
- How some agencies are using Artificial Intelligence and other innovative technologies to overcome barriers to growth

Our panelists will be:

- Rozanne Andersen, Ontario Systems

- Chris Beebe, Ontario Systems

- Dan Womack, Ontario Systems