LiveVox Enhances High Balance Contact Suite with Scheduled Callbacks

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced the ability to schedule and execute account callbacks during dialing campaigns. Although this feature could be used across the continuum of collection portfolios, tools such as scheduled callbacks and the previously announced manual and dynamic preview dialing capabilities allow more targeted approaches for higher balanced accounts.

Because hosted contact technology has lacked precise management and routing tools, it has historically been used to supplement increased account volumes or treat lower balanced portfolios. Through aggressive feature development, LiveVox has added tools such as manual and preview dialing commonly used for high-balanced accounts.

“Dedication to the credit and collection organizations allows LiveVox to develop features into a state-of-the-art platform that specifically address ARM business challenges,” said Louis Summe, Chief Executive Officer, LiveVox. “Productivity and compliance are concerns for all firms, but we understand the differences between first and third-party organizations or agencies that specialize in lower or higher balanced accounts. We then focus on the ability to rapidly deploy the tools they need.”

The High Balance Environment

Large balance collectors are typically the most experienced but are slowed by numerous manual tasks. By arming them with a dialer path and a more automated work environment, the power of their skill and experience is multiplied. Clients also benefit from the rapid delivery and scale of the LiveVox hosted system as well as crucial features like call recording, time zone curfews, state dialing compliance, real-time call monitoring, and custom multi-number dialing strategies. This feature allows clients to dial up to 30 numbers associated with an account for skiptracing purposes. Scoring can be added to determine how many numbers on an account are dialed.

The LiveVox scheduled callbacks feature can be combined with dynamic skills-based routing to send calls to specific groups of agents, or in the case of account ownership models to a specific agent.

“LiveVox allows collection organizations to secure more contacts, but we also give them the control they need to get the most value out of each contact,” said John McNamara, Chief Marketing Officer, LiveVox. “Our capacity and process automation will increase collections, but we combine that with tools like skills-based routing, dynamic preview and our compliance suite to enable more sophisticated and effective strategies than possible with limited-line hardware and blunt force robo-callers.”

With this enhancement, credit and collection organizations for the first time can bring all outbound, inbounded and blended calling features under a single platform with unmatched flexibility and scale. Integrating all these into a single hosted solution significantly improves campaign efficiency, control and deployment speed, while eliminating upfront costs and license constraints associated with hardware.

About LiveVox
LiveVox is the leading provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.