Two ARM Companies Finalists in 2011 Call Center Excellence Awards

Two contact center companies with significant ARM operations were named as finalists for the 2011 Call Center Excellence Awards, sponsored by the International Quality & Productivity Center (IQPC).

NCO Group and Firstsource were among a couple dozen companies named as finalists for awards. Winners, Runner Ups and Honorable Mentions will be recognized at next week’s 12th Annual Call Center Week, taking place June 13 – 17, 2011 at Planet Hollywood Resort and Casino in Las Vegas, NV.

The Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. With Awards given in 8 categories, they are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

An advisory panel of judges, consisting of various call center experts and leaders determined the following finalists: ACCENT, APAC Customer Services, Inc., Best Buy, Blinds.com, Bluegreen Corporation, Charmer Sunbelt Group, CIGNA Corp, Cincom Systems, Inc., Comcast, Contact Center of America, Contact Solutions, Inc., Discover, EMKAY, Firstsource, ING Direct USA, Loews Hotels, Massachusetts General Hospital (MGH), Mondial Assistance Canada, NCO Group, Pioneer Services, Protection 1, Puget Sound Energy, The Results Companies, RightNow Technologies, Road America, Sabre Holdings, Salesforce.com, StarTek, Stream Global Services, Synergy Solutions, Tealeaf Technology, Inc., Thomas L. Cardella & Associates, Inc., USA 800, UTOPY, Vistakon / Johnson & Johnson Vision Care and Zurich American Insurance Company.

IQPC provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.