Intelligent Results & ORCC Announce Partnership to Aid Collections Managers

Online Resources Corporation (Nasdaq: ORCC), a leading provider of Web-based financial services, announced today an agreement with Intelligent Results, Inc., a leading provider of customer analytics and decision management solutions, to integrate its IR Strategy™ management tool into the Company’s Web-based collections product, the Virtual Collection Agent™. This partnership will enhance the Client Workbench™, a suite of self-management tools that makes administration of Virtual Collection Agent Web sites quick and convenient.

The addition of the Strategy Manager will enable clients to control the segmentation and treatment of delinquent account portfolios using either static or dynamic debtor data. Collection managers will have the ability to quickly design, publish, and test multiple strategies to be carried out by the Virtual Collection Agent, further reducing their cost to collect.

The Virtual Collection Agent provides a fully-branded, 24×7 secure online environment where delinquent account holders can apply for and enroll in rules-based payment programs, make a payment, schedule a future payment, make a promise-to-pay, make and accept settlement offers, verify contact information, and schedule an appointment to speak with an agent. 

“We are excited to offer the latest in rules-based strategy management for online collections.  We have partnered with Intelligent Results because of their ability to deliver powerful features through a clean, user-friendly interface,” said Robert R. Craig, executive vice president and general manager of Online Resources’ eCommerce Services. “By combining the expertise of the leading provider of customer analytics and decision management software with our award-winning debtor experience, we will enable our clients to further customize their Internet channel and maximize their collections efforts.”

"The Virtual Collection Agent improves the collectibility of delinquent debt while reducing the cost and improving the debtor experience. By embedding Intelligent Results’ market-leading decision engine, IR Strategy, Online Resources will enable collections managers to easily set data-driven rules for debt collection and to instantly see the business impact of changes in rules or policy,” stated Stan Shull, vice president of Strategic Alliances for Intelligent Results.