Aspect Announces Strategic Partnership with Intech

Aspect, a unified communications and contact center software and services provider, today announced it has formed a strategic partnership with Intech (Integration Technologies Corp.), an information technology consulting and integration firm. Under the terms of the agreement, Intech will distribute and implement Aspect solutions to enable enterprises and contact centers throughout Puerto Rico, the Caribbean, and Central America to achieve strategic business objectives by leveraging unified communications (UC) technologies. Intech is a Microsoft Gold Certified Partner and will be working closely with Aspect to deploy Microsoft Office Communicator and the Aspect all-in-one, contact center solution, Aspect® Unified IP™, in enterprises across the CALA region.

“The impressive line of products that Aspect provides is enabling us to meet the technology and business process requirements of our customers,” said Henry Gordillo, president, Intech. “Companies in our region are really looking at the value that a unified approach can bring to the contact center, and when coupled with a strong unified communications strategy, our customers will be able to streamline communications processes and see significant benefits in productivity and customer satisfaction. Together with Aspect, we are seeing significant opportunities to deliver advanced unified communications and contact center technologies to help our customers grow and improve their businesses.”

Later this year, Aspect is releasing a new version of its .NET-based Aspect Unified IP product, which delivers interoperability with Microsoft Office Communications Server (OCS) 2007, which includes a powerful ask-an-expert capability using the instant messaging and presence technology in Office Communications Server 2007. Aspect has designed this feature to enable contact center agents to find and consult with experts anywhere in a company to resolve customer inquiries in a single interaction.

“With its expertise in the contact center and Microsoft OCS, Intech will be a key player in support of the Aspect strategy to help enterprises fully realize the benefits of their unified communications strategies to enhance knowledge worker and agent productivity,” said Paul Bullett, vice president of Caribbean and Latin America at Aspect Software. “Intech is a very important partner for Aspect as we begin to deploy more unified communications software and services in the region. Intech brings an understanding of UC strategies, OCS implementations and enterprise solutions that will enable businesses to really maximize the results they see as they roll out their unified communications initiatives. By establishing strategic relationships with companies like Intech, Aspect continues to educate the market in Puerto Rico, the Caribbean and Central America on ways to optimize productivity and improve their business processes.”

About Intech
Integration Technologies, Corp. (Intech), an information technology consulting and integration firm, was founded in San Juan in 1992. Intech has operations in Puerto Rico with a client base throughout the island, in the Caribbean, and in Central and South America. With a total of over 80 employees, Intech has over 50 consultants and specialized IT professionals in different areas.

Intech’s mission is to offer added value to its clients by providing prompt and cost-effective Network, Telephony, Unified Communications and Security solutions based on their individual needs. This, and a personalized and excellent service, has positioned Intech among the top companies in its field.

About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.