Snowfly and Contact Center Performance Forum Produce Incentives Survey Results

Laramie, WY – The results of an extensive survey of contact center incentive programs have just been released.  Survey results were presented in a webinar that can be viewed and downloaded.

More than 50 questions were asked such as:

What percent of payroll do you spend on incentives?
What activities do you reward and what has improved?
What are your agent attrition rates at various stages of early tenure?
What prizes do you make available?
Describe your most and least successful contests?

The survey is available in two forms: complete presentation with audio and audience questions or presentation slides only.

The complete presentation with audio includes audience questions such as how to keep management from cutting your incentive budget and at what point is additional money spent on incentives no longer effective. http://www.contactcenterperformanceforum.com/Webinar_Downloads.html  

Presentation slides only: http://www.snowfly.com/pdf/Call_Center_Incentive_Survey_Results_November2009.pdf

The survey and webinar were jointly developed and administered by the Contact Center Performance Forum and Snowfly.

About Snowfly:
Snowfly is the leading provider of Internet based employee incentive and loyalty programs.  Snowfly’s incentive system allows contact centers to harness the enormous motivational power of immediate positive reinforcement to focus employee behavior on company objectives.  Customers include multiple Blue Cross/Blue Shield providers, Avis/Budget, Hyatt Hotels, financial institutions, utility companies, insurance companies, cable/satellite providers, various BPO companies (business process outsourcers), and collection agencies.  Snowfly’s web site: www.Snowfly.com

About the Contact Center Performance Forum:
The Contact Center Performance Forum (CCPF), an online business network, has evolved into a premiere educational forum for customer contact and customer experience professionals.  The goal of CCPF is to disseminate customer contact knowledge and insights to members around the world.  CCPF website: www.contactcenterperformanceforum.com