TeleTech Launches Spanish-Language Program for Fortune 500 Communications Provider

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that it has signed a new agreement with an existing broadband communications client. TeleTech will provide Spanish-language services for repair, billing, and technical issues in addition to sales and retention strategies that support the client’s Hispanic customer base.

TeleTech first began offering BPO services to the client in 2002 and the business has continued to grow since that time. Under the new agreement, TeleTech will provide in-language services for the client’s U.S. Hispanic customers. Services include inbound billing and repair inquiries as well as strategic sales and retention programs. In addition, TeleTech will offer advanced technical support to the client’s Spanish-language high-speed data customers, providing a new level of flexibility and consistency to the client’s offering.

“TeleTech serves 15 of the world’s best-known communications providers and offers services in more than 150 languages,” said Kenneth Tuchman, chairman and chief executive officer at TeleTech. “Our full-service suite of in-language services makes us an ideal partner for any company trying to offer comprehensive, consistent services to multicultural consumers.”

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams. In addition to communications clients, TeleTech provides innovative solutions across five other industries.