TeleTech Expands Relationship With Leading Consumer Products Company

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that one of the world’s largest consumer products companies has signed an expanded agreement with TeleTech to consolidate all of its Brazilian customer management programs. In addition, TeleTech will build and manage the client’s multidivisional consumer database.

TeleTech has been a strategic partner for this client since 2001, a partnership that has yielded the highest published consumer satisfaction ratings for more than three years, including the Associacao Brasileira de Teleservicos Best Services in Customer Care award in 2005. Under the new four-year agreement, TeleTech will support customers in the client’s foods and ice cream division, in addition to programs currently in place for home, personal care, and health and beauty. TeleTech will provide multichannel services that include back-office support and fulfillment.

“We value our longtime relationship with this consumer products leader,” said Kenneth Tuchman, chairman and chief executive officer at TeleTech. “We look forward to supporting the foods and ice cream division with the same customer management best practices and quality scope of services as we have for other divisions over the years. We are proud to continue to grow and expand our relationship with this important client,” said Tuchman.

TeleTech, a leader in serving the consumer products industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams. In addition to consumer products clients, TeleTech provides configurable solutions across five other industries.