Aspect Software Furthers Its Commitment to SIP Interoperability with AireSpring

Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center, and AireSpring, multiple award-winning provider of telecommunications services, today announced successful interoperability between Aspect Software session initiation protocol (SIP)-based solutions and SIP Trunking products from AireSpring.

By utilizing and interoperating with AireSpring’s SIP Trunking suite of products, Aspect Software can route calls directly to SIP-based voice over IP (VoIP) contact center products, like Aspect Unified IP. SIP Trunking helps organizations cut international and interstate call costs, while at the same time increasing call quality and reducing points of failure.
 
“In today’s economy, many companies are looking for ways to cut costs and make operations more efficient, and they are recognizing the value of SIP-based platforms in reducing routing charges and integration costs,” said Daniel Lonstein, chief operating officer for AireSpring. “By interoperating the AireSpring SIP Trunking products with Aspect solutions, contact centers can see potential cost savings of up to 40 percent over traditional platform routing. That means a much faster return on the typical hardware investment and the opportunity to focus more resources on the kinds of customer-facing processes that create more profitable client bases.”

Interoperability testing is one of the many steps Aspect Software is taking to underscore its support of SIP and other industry standards to help educate companies about the value of standards-based solutions in the contact center industry. The success with AireSpring further validates the company’s commitment to its SIP Power Through Choice program, which issued a challenge to the contact center industry to adopt SIP interoperability policies. This provides users and business partners with the confidence to use SIP 2.0 compliant devices and software. For more on the Aspect SIP Interoperability Policy and Guarantee, visit http://www.aspect.com/Solutions/ForIT/SIPPowerThroughChoice.html.

“AireSpring clearly understands the telecom needs of both contact centers and large enterprises and the value that end-to-end SIP connectivity can bring to contact centers,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect Software. “Anything that we can do to help our customers reduce their costs is important to us and SIP Trunking is a clear way we can support those strategies.
The demonstrated interoperability with AireSpring’s SIP Trunking capabilities further demonstrates that Aspect Software SIP-enabled solutions are IT-ready, can easily fit into any enterprise architecture and help eliminate IT complexity.”

Aspect Unified IP is a SIP-based VoIP product that unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform, giving business and IT more choice and control.  AireSpring SIP Trunking was designed from the ground up as an enterprise-class product to support businesses with high intensity traffic such as call centers and predictive applications.

Headquartered in Los Angeles, award winning AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 3 billion call records processed per year. AireSpring is a privately held, 100% debt free, diversified and full service communications company offering a broad range of innovative services at competitive prices to corporate and residential customers nationwide. AireSpring’s new Dynamic X, a dynamically allocated integrated voice and data solution and its market-leading long distance and data products, provide companies with tailored services that are powerful and cost-effective.

AireSpring has been voted, by its peers in the Telecom Association, as the “Members Choice” top reseller for three consecutive years (2006-8). To date, Airespring has set the record for more Telecom Association awards (11) than any other carrier/reseller. For more information, visit www.airespring.com. Interested telecom agents can contact VP Agent Sales Lanny Eule at lanny@airespring.com or call 866-925-9803 ext. 229

Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100.