Executive Change: Thom Mead to Firstsource as Regional VP of Marketing, North America

MUMBAI, INDIA and NEW YORK – Firstsource Solutions, a global provider of business process outsourcing (BPO) services, today announced the appointment of Thom Mead as regional vice president of marketing in North America for the banking, financial services and insurance (BFSI) and telecommunications and media business units. As a seasoned veteran of the outsourcing industry, Thom will be responsible for accelerating the development and customization of Firstsource’s solution offering and its value proposition to meet the requirements of the North American market.

“Thom is a well-known name in the industry and his experience aligns exceptionally well with Firstsource’s reputation for high-quality service and results,” said Matthew Vallance, global head of BFSI and telecommunications & media business units.  “As the U.S. emerges from the financial crisis, companies will need a partner who can deliver results by improving the quality of their business processes while reducing the cost of running those processes.   This is especially true in the banking and telecom sectors, where running operations, both efficiently and effectively, will be critical to improving the customer experience while delivering a return on investment.”

Thom has been a successful entrepreneur and corporate business professional within the outsourcing industry.  Thom has been senior vice president of sales for the outsourcing division of Spherion, vice president of sales and marketing for the outsourcing division of Unisys, corporate vice president of global marketing for ACS, as well as president of a wholly owned ad agency and BPO subsidiary of ACS and was chief sales and marketing officer at EXL Service. He began his career in sales & marketing with EDS in 1989.  Thom has also served more than 13 years in the United States Marine Corps, rising through the ranks from Private to Captain.

Thom is an active member of the North American outsourcing community, having served for nine years as a founding member of the Client Advisory Council at Gartner, and has been a member of the Board of Advisors for FAO Research. Thom has also been recognized by The Outsourcing Institute as one of the industry’s leading marketing professionals.

This announcement reinforces Firstsource’s commitment to its vertical industry capabilities and distinctive “right-shoring” model, which provides a blend of global and local customized BPO solutions.  Earlier this year, Firstsource named Michael Shea as CEO of North America and global head of healthcare and Matthew Vallance as CEO of Europe and global head of BFSI and telecommunications & media.  

About Firstsource
Firstsource is a leading global BPO (business process outsourcing) service provider headquartered in India. Firstsource provides customized business process management to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. Its clients include Fortune 500 and FTSE 100 companies. Firstsource has a global delivery model with operations in India, U.S., UK, Argentina and Philippines. (www.firstsource.com).