PSC Info Group Introduces Suite of Automated Patient Communication Solutions

PSC Info Group, a leader in data management, printing and mailing technology and online solutions, has introduced CALLERExpress™, a complete suite of on-demand, integrated voice applications including inbound and outbound patient communication solutions. CALLERExpress solutions, which are HIPAA-compliant, are professionally recorded in both English and Spanish and include pre-collection, denied claims, appointment confirmation and account information applications.

“CALLERExpress helps our clients increase patient collections and reduce accounts receivables without adding staff,” said Mark Snow, chief marketing officer of PSC Info Group. “The result is more revenues, greater profitability and better patient-provider relations.”

According to Joe Greco, the company’s CEO, “As a technology-driven company, we are always looking to find innovative ways to help our clients succeed. In today’s consumer-driven healthcare environment, CALLERExpress is a valuable tool that enables healthcare providers to optimize their business office resources.”

The CALLERExpress suite of calling solutions includes:

• Interactive Automated Pre-Collection Calls. The pre-collection calling application is an automated telephone call to patients to increase their urgency to pay balances in a timely manner, reducing  receivable days and increasing in-house collections. Using an interactive script, it authenticates the party, reminds them that they have an overdue balance, then collects credit or debit card, check or other information necessary to resolve their accounts. Patients may completely self-serve or automatically transfer to the healthcare provider’s billing staff.

• Interactive Denied Claims Calls. The denied claims application has all the features of the pre-collection calls, except the scripts are modified to convey to patients that one or more claims have not been paid by their health plan due to bad or missing data. Patients may self-serve or transfer to a healthcare provider’s billing staff to immediately resolve their outstanding account.

• Interactive Patient Appointment Confirmation Calls. The appointment confirmation application calls patients to remind them of an upcoming appointment. Using an interactive script, it authenticates the party and allows patients to confirm, reschedule or cancel their appointments, optimizing the provider’s resources.

• Automated Account Information Interactive Voice Response (IVR). This automated inbound IVR application allows patients to call in 24 hours a day, seven days a week, and  hear account balances, last payments made and make credit and debit card payments in real-time. Automated installment plans also can be arranged through this solution.

For more information on CALLERExpress™, contact Mark Snow of PSC Info Group at 610-650-3955 or msnow@pscinfogroup.com.

About PSC Info Group
Headquartered in Valley Forge, Pa., with additional processing facilities in Reno, Nev., PSC Info Group (www.pscinfogroup.com) is a leader in data management, printing and mailing technology and online solutions that facilitate billing, collection letter and other time-sensitive communications. With more than 25 years of experience, PSC Info Group delivers effective, customized solutions for healthcare, accounts receivable management, financial services, communications, insurance and government sectors.  PSC Info Group helps clients effectively manage their document and information needs by combining unsurpassed industry experience with the latest technology.