Stephanie Eidelman [Image by creator  from ]

Stephanie Eidelman

CEO at insideARM

insideARM logo [Image by creator insideARM from ]


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Stephanie Eidelman is CEO of The iA Institute, a media company that provides news, education, events and connection for stakeholders in the world of consumer credit and collections. A visionary and constant innovator, she has grown the company from its beginning as the publisher of a daily newsletter (insideARM) to one that influences the industry at the highest level. In addition to leading the iA team, Stephanie spends the lion's share of her time managing the Consumer Relations Consortium and the iA Innovation Council. These are membership groups that serve as think tanks and a forum for working collaboratively with a range of stakeholder groups to solve complex industry problems.

Prior to The iA Institute, Stephanie held various leadership positions in (or consulted for) media companies making the transition from print to online. Previously, she was a materials manager at aerospace manufacturer Allied Signal, and also a stage and production manager for The Walt Disney Company. Stephanie holds a BS from Northwestern University and an MBA from the Anderson School at UCLA.

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Posts Authored 518

Illustration of a table with the word "LOANS" in the middle, surrounded by people's arms pointing to charts and money [Image by creator ribkhan from AdobeStock]

Former Students With Defaulted Federal Loans Are Missing Out on a Key Cares Act Benefit

 [Image by creator GVictoria from AdobeStock]

CFPB Study of Consumer Finances Following Early Pandemic is Positive. Will Coming Months Paint a Different Story?

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

It’s Time to Think Differently About the Possibilities of Text Communication

Photo of road winding through desert terrain with snow capped mountains in the background. A yellow road sign that displays an arrow that curves left. [Image by creator wakr10 from AdobeStock]

Federal Student Aid Cancels Second of Three NextGen Solicitations, Makes Awards in One

Stephanie Eidelman and Michael Meyer [Image by creator  from insideARM]

Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

Dan Womack and Stephanie Eidelman [Image by creator  from insideARM]

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

Stage curtain slightly opening [Image by creator yodiyim from AdobeStock]

Behind the Scenes of Student Loan Payments During Covid-19

Brian McManamon and Stephanie Eidelman [Image by creator  from insideARM]

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

Stephanie Eidelman interviews Ed Bills [Image by creator  from insideARM]

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

Bryan Houston and Stephanie Eidelman [Image by creator  from insideARM]

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

New York skyline and Statue of Liberty [Image by creator THANANIT from AdobeStock]

Amidst Pandemic, NYCDCA Adopts Debt Collection Rules Regarding Language Access

Stephanie Eidelman interviews Tim Collins [Image by creator  from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator  from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator  from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

Stephanie Eidelman and Rebekah Johnson [Image by creator  from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson

Image of lots of white paper boats sailing upstream, with one blue boat to the side [Image by creator Worawut from AdobeStock]

The U.S. Needs Thousands of Contact Tracers; Know Who is Ideally Suited? You Are.