DialConnection Enhances Call Recording Suite With the Integration of All Recordings From IP-PBX Systems

Berlin, NJ – DialConnection, LLC, an international leader in providing the All-Inclusive DialIntelligence Contact Center Solution, has been providing their call recording suite for almost a decade and now provides client’s the ability to integrate their IP-PBX so all calls can be recorded, stored and dynamically retrieved in one compliant solution. DialConnection has integrated its own DC IPPBX solution for clients as well as integrated client’s existing IPPBX systems and third party recording solutions. DialIntelligence provides client’s the ability to dynamically search for the encrypted recordings in multiple ways and even allows client’s the ability to provide their client with secure web access to conduct an audit of their account specific recordings.

“DialIntelligence’s call recording, with the ability to easily and dynamically retrieve a specific call, is nothing new to DialConnection, as we have been providing this for almost a decade, never using a bolt on product. We continue to enhance our Call Recording Suite with the integration of the IP-PBX to allow for all calls to be recorded, stored and dynamically retrieved for compliance, auditing and training purposes in one, secure and encrypted location,” said Edward Fontaine, Senior Vice President of Contact Solutions and Marketing.

Encrypted Storage and Dynamic Retrieval

DialIntelligence stores the call recordings on an encrypted volume in a recording server providing the client dynamic access from two points. The first is within DialIntelligence and the second is through a client specific, secure Web-based portal. Client’s have the ability to search for a record by multiple variables such as an account number, phone number, agent, date and time range within a specific campaign or a combination of variables. Recordings can be automatically archived based on customer’s business rules and retrieved through the DialIntelligence interface. There is never an additional “hosting” fee associated with this functionality.

“DialConnection continues to be a leader in client driven contact solutions. Continuing to enhance our Call Recording Suite with the integration of the IP-PBX solution allows our clients to have one recording and dynamic retrieval solution provided by their Contact Solution Partner of Choice, DialConnection. We provide the client’s with the ability to determine the length of time to store and archive their recordings. Providing Contact Center Solutions for over two decades, we continue to advance Contact Center Technology and provide the lowest cost of ownership with the tightest integration not available in a rented/hosted product,” said Michael Vesper, President/CEO.

About DialConnection
DialConnection is an international leading provider of the award winning All-Inclusive DialIntelligence Contact Center Solution for the collections, financial services, government, healthcare, investments, telemarketing and utilities industry since 2000 with Corporate Offices in Berlin, NJ and offices in Malvern, PA, Providence, RI, Dublin, Ireland and Sydney, Australia. DialIntelligence is our All-inclusive Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skillsets, and IntelligentData, a new real-time dashboard providing reports or notifications on selected Key Performance Indicators to management through a user customized dashboard, email or directly to a mobile phone. For more information about DialConnection and its solutions visit, www.dialconnection.com