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Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

Unwritten TCPA Policies Don’t Cut It, Court Certifies $100MM TCPA Class Action Regarding Faxes Sent in 2011

26 January 2021
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Has the Definition of Consumer Changed? Insight from Research Assistant

24 November 2020
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Afni Settles with CFPB Over Credit Reporting Practices

16 November 2020
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Four Things That the CFPB's Final Debt Collection Rule Got Right

8 November 2020
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Neither Snow Nor Rain Nor Heat Nor Gloom of Night: Debt Collection and the USPS

26 August 2020
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Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant

13 April 2020
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2020: What’s on the Horizon for the Debt Collection Industry

6 January 2020
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The State of Collections: TransUnion and Aite Group Release Report, Outline Challenges and Present Optimistic Future

5 November 2019
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The CFPB’s Proposed Debt Collection Rules—What They Mean for Financial Institutions That Outsource to Collection Vendors

10 September 2019
Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions

19 August 2019
Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

Corporate Officer Escapes TCPA Liability for Failing to Implement TCPA Compliance Policies

14 February 2019
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Rhode Island Adopts 5-Year Record Retention Rule for Debt Collectors

14 February 2019
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Marriott Data Security Breach Lessons: Why PCI Compliance Levels Matter (sponsored)

2 January 2019
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Debt Collection Practices: Call Baiting Tells and How to Respond (sponsored)

15 November 2018
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N.D. Illinois Reviews Bona Fide Error Defense Where Debt Collector Serves Wrong Party with Same Name as Consumer

10 October 2018

June Renewals Calendar: Licensing, Reports

22 May 2018

Can Risk Be Outsourced? Understanding Your Downstream Partners' Liabilities

3 May 2018
Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

How Policies and Procedures Can Add to - or Subtract From - Your Bottom Line (sponsored)

30 April 2018

May Renewals Calendar: Licensing, Reports

25 April 2018

It's Compliance Weekly! A Look at insideARM's Newest Newsletter

24 April 2018

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